HR Assist Investigator

Informations générales

Set up the HR Assist program in the EU, working alongside the WW HR Assist teams to define a suitable service delivery model for European Customer Service countries
Investigate highly sensitive HR and Employee Relations issues, including:Conducting complainant,witness and subject employee interviews;Analyzing data from various internal systems;Case adjudication;Proposing remedial action based on investigation findings;Production of completed investigation documentation
Independently manage assigned casework,bringing investigations to closure rapidly and definitively
Design,collect, and analyze multiple levels of employee and stakeholder feedback
Analyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation
Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issues
Partner to engage in continuous improvement of communication vehicles and practices
Partner in analysis and revision of people programs, policies, and practices to sustain a positive work environment for Customer Service Associates
Consult and collaborate with business partners, Corporate ER teams,and Legal teams on complex employee investigations

At least five years combined human resources, labor relations, investigative, or legal experience in the EU, and demonstrated passion for employee relations, labor relations, investigations, or labor/employment law with an emphasis on labor and employee relations work
Solid understanding of EU employment laws and regulations
Experience in conducting investigative fieldwork, including complainant, witness, and target employee interviews, investigative data analysis, and production of investigative documentation
Prior experience supporting hourly employee client groups
Technically proficient in Microsoft Office Suite systems including, but not limited to, Word, Excel, and PowerPoint
Bachelor’s degree required
Ability to pass a comprehensive background and reference check
Fluent in English, both verbally and in writing