HR Assist Investigator

Informations générales

Type de poste : CDI
Secteur d'activité : Call Center / Web Center
Région : Rabat et région
Date de publication : 28/11/2018
Date d'expiration : 28/02/2019
Niveau d'expérience : De 5 à 10 ans
Niveau de formation : Bac+5
Fonction : RH / Personnel / Formation

Description du poste

  • Set up the HR Assist program in the EU, working alongside the WW HR Assist teams to define a suitable service delivery model for European Customer Service countries
  • Investigate highly sensitive HR and Employee Relations issues, including:Conducting complainant,witness and subject employee interviews;Analyzing data from various internal systems;Case adjudication;Proposing remedial action based on investigation findings;Production of completed investigation documentation
  • Independently manage assigned casework,bringing investigations to closure rapidly and definitively
  • Design,collect, and analyze multiple levels of employee and stakeholder feedback
  • Analyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation
  • Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issues
  • Partner to engage in continuous improvement of communication vehicles and practices
  • Partner in analysis and revision of people programs, policies, and practices to sustain a positive work environment for Customer Service Associates
  • Consult and collaborate with business partners, Corporate ER teams,and Legal teams on complex employee investigations

Profils recherchés pour ce poste

  • At least five years combined human resources, labor relations, investigative, or legal experience in the EU, and demonstrated passion for employee relations, labor relations, investigations, or labor/employment law with an emphasis on labor and employee relations work
  • Solid understanding of EU employment laws and regulations
  • Experience in conducting investigative fieldwork, including complainant, witness, and target employee interviews, investigative data analysis, and production of investigative documentation
  • Prior experience supporting hourly employee client groups
  • Technically proficient in Microsoft Office Suite systems including, but not limited to, Word, Excel, and PowerPoint
  • Bachelor’s degree required
  • Ability to pass a comprehensive background and reference check
  • Fluent in English, both verbally and in writing