Informations générales

Type de poste : CDI
Secteur d'activité : Call Center / Web Center
Région : Rabat et région
Date de publication : 26/02/2019
Date d'expiration : 26/05/2019
Niveau d'expérience : De 3 à 5 ans
Niveau de formation : Bac+5
Fonction : Dirigeant / Poste de direction

Description du poste

You will be responsible for using quantitative and qualitative data to identify opportunities to coach your people and celebrate their success. As a single threaded leader for your people you will take care of all elements of your associates satisfaction and engagement at work, including communication and management of their scheduling, ownership of their payroll and taking action on issues arising in your team Gemba. As a leader of customer facing associates, you will be expected to role model world class service by regularly handling customer contacts. As a leader you will be an expert in articulating the Amazon mission and deeply understand the expectations of the Amazon CS Contact Tenets; you will ensure your people understand the important role they play in living the Contact Tenets and how their role supports the Amazon flywheel.

Profils recherchés pour ce poste

  • Bachelors degree
  • High customer obsession, both for internal and external customers
  • Experience of delivering results consistently; goal-driven and motivated by achieving targets
  • Able to respond readily and flexibly to changes
  • Uses analytical skills to solve problems
  • Able to motivate a small team; acts as a role model
  • Advanced computer literacy and proficiency with MS Office tool
  • Fluent in French and in English